Refund policy

REFUND
Both consumers and retailers have rights and obligations, which are detailed on the Australian Competition and Consumer Commission (ACCC) website. At Ferntree Gully mowers / cnjaustralia.com, we strictly adhere to the applicable refund laws and regulations.

We understand that circumstances can change, and customers may reconsider their purchase decisions.

ORDER CANCELLATION
If you have already made the payment and then decide to cancel it, please reach out to us via email at sales@ferntreegullymowers.com.au or call 03 9756 0072 to inquire about the status of the order. If the products have not been dispatched yet, a re-stocking fee of 10% of the purchase price will be charged, and a refund of 90% of the purchase price will be issued using the original payment method.

CHANGE OF MIND
Change of Mind applies only to full-price products. Change of Mind does not apply to sales products, accessory products, custom products, and Pre-Order products.

We accept Change of Mind returns within 30 Calendar Days of the item being received. Postage will be at the buyer’s expense, and any postage cost incurred in the original purchase will not be refunded. The item must be unused and in its original packaging to qualify for a Change of Mind refund. There are two refund options:

Option 1: Refund of 80% of the purchase price;

Option 2: Store credit equal to 100% of the purchase price. Store credit is valid for 12 months.

Refunds will be issued using the original payment method. Store credits will be issued to the account used to purchase the products.